Service Delivery Manager- Connect.in

Our Company. IndusInd Bank is one ofIndia'sleadingfinancialservicesbrand. We are the preferred banking solutions provider and partner for approximately 41 million customers across the country, including individuals, large corporations, various government entities and PSUs.

IndusInd BankGo Back

Role Details

Responsible for Sales of branch clients & Servicing walk-in-customers, handling queries, information on different products and services, handling front desks when needed and actively working on operation processes of the bank.

Overall job description

Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.
Looking after client servicing at the branch lobby
Checking KYC documents on new client Account opening forms.
Onboarding of new acquired clients through welcome call and audit on sales process.
Managing TAT for all service & operational transactions
Activation of clients on net banking and other non-branch channels.
Business lead generation and passing to relevant sales channel.
Managing overall client satisfaction score card for the branch.
Authorization & audit checks for all operation transactions

Role: Service Delivery Manager,

Industry Type: Banking,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Service Delivery

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Skills highlighted with â€˜â€˜ are preferred keyskills

Client Management Service Delivery Service Delivery Management Customer Service Operations Customer Management

Customer Relationship Client Engagement Delivery Management

PHP

3.25-5 Lacs P.A.

10th January , 11.00 AM - 2.00 PM

IndusInd Bank Ltd, Ground Floor, Shop No 18,18A,18 B Ansal Fortune Arcade, Captain Vijayant Thaper Marg, Pocket- E, Sector-18, Noida (U.P) 201301

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