Infinite is a global leader in digital engineering and ITservices, with over two decades of experience helping clients turn digital transformation into business value. We partner with customers to optimize, modernize and scale their technology landscape – combining leading technologies, innovative platforms and accelerators with practical ...
Technical Consultant
Posted On: 08-01-25
Experience : 1 -3 years
Location: Vizag
Job Type: Full time
24/7 Support
Position Overview:
We are seeking a dynamic and results-oriented Customer Facing enthusiast to join our Talent Support team. The ideal candidate will be a passionate individual with a strong background in customer service. As a Customer Facing support engineer, you will play a pivotal role in ensuring our customers' success and satisfaction while guiding and inspiring your team to deliver exceptional service.
Key Responsibilities:
- Provide first-level support for IT-related issues via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices, VDI, MS office and network connectivity.
- Install, configure, and maintain operating systems and applications.
- Assist users with account management, software installations, and network connectivity issues.
- Document technical issues and solutions in a ticketing system for future reference.
- Collaborate with other IT team members to escalate and resolve complex technical problems.
- Log, categorize, prioritize, and track technical support issues using an ITSM tool
- Escalate complex issues to senior team members or other IT departments as necessary.
- Assist in the development and maintenance of knowledge base articles.
- Ensure compliance with company policies, procedures, and service level agreements (SLAs) in delivering support services
- Participate in team meetings and contribute to process improvement initiatives.
- Mentor junior staff and assist in training new team members.
- Experience with Active Directory and user account management.
- Basic knowledge of networking concepts and troubleshooting.
- Basic knowledge on Windows 10 / 11.
- Knowledge of MS Office troubleshooting.
- Excellent Communication Skills is a must
Skills:
IT Support, Technical Helpdesk, Windows Desktop Support, Service Desk, Wired & Wireless, Windows, Networking, TCP/IP, DNS, and DHCP
Qualifications:
-Any Gradudate (10+3), Bachelor s degree in Computer Science, Information Technology, or related field (preferred).
- Good Verbal and communication skills.
- 1 to 3 years of experience in IT support or Technical helpdesk role.
- Strong knowledge of Windows and Mac operating systems, as well as common software applications.
- Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Relevant certifications (e. g. , CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
** Part of SOW - (Managed Capacity - Service Desk)
NA
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