Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Microsoft Endpoint Configuration Manager


Good to have skills :Workplace Technology Solutions
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft Endpoint Configuration Manager system. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and ensuring smooth operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their queries and issues.

Troubleshoot system or application issues and provide timely resolutions.

Ensure smooth operations of the Microsoft Endpoint Configuration Manager system.

Collaborate with the team to identify and implement improvements to enhance system performance.

Stay updated with the latest industry trends and technologies to provide effective support.

Assist in training and mentoring junior team members to enhance their skills.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager.

Good To Have Skills:Experience with Workplace Technology Solutions.

Strong understanding of system or application support processes and best practices.

Knowledge of ITIL framework and incident management processes.

Experience in troubleshooting and resolving system or application issues.

Excellent communication and interpersonal skills to effectively interact with clients.

Ability to analyze complex problems and provide innovative solutions.

Attention to detail and ability to prioritize tasks effectively.
Additional Information:

The candidate should have a minimum of 3 years of experience in Microsoft Endpoint Configuration Manager.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

Qualifications
15 years full time education

Key Skills

Skills highlighted with ‘‘ are preferred keyskills