processes to continue driving high customer satisfaction at increasingly attractive unit economics. We are looking to hire an Associate Operations Manager to play a critical role in leading and managing operational initiatives for the Payor Enrollment team. This India-based role combines leadership, process improvement, and data-driven decision-making to drive operational excellence and efficiency.
What you will do:
Team Management
Manage and develop a team responsible for daily processing and core performance metrics, ensuring alignment with SLAs and organizational goals.
Mentor and support team members, focusing on individual growth, team efficiency, and metrics achievement.
Lead efforts in building processes with data-driven insights and optimizing work distribution systems to enhance operations and overall Payer Enrollment processes.
Process Improvement
Drive improvements in speed, quality, and efficiency of operational processes, with a focus on growth and scalability.
Partner with cross-functional teams, including Product, Engineering, and Data, to develop scalable workflows and implement systems that enhance efficiency and client satisfaction.
Oversee operational metrics, identifying trends and risks while implementing new metrics to support growth and efficiency.
Ensure data migration with minimal client disruption, collaborating closely with cross-functional teams.
What you will need:
3+ years of people-management experience, particularly in operations-focused roles; experience with process development or improvement is a must.
Strong coaching skills and the ability to mentor and grow high-performing team members and analysts in a production-focused environment.
Exceptional organizational skills with a proven track record of implementing systems to manage and scale complex processes.
An analytical mindset with strong Excel/Google Sheets proficiency; SQL skills are a bonus and familiarity with BI tools like Looker is preferred.
Ability to thrive in a fast-paced, high-growth environment while juggling multiple priorities and initiatives.
Comfort in both tactical and strategic roles, with a hands-on approach to solving immediate challenges and a long-term focus on scaling processes.
BONUS POINTS:
Previous experience with global operations teams, particularly in the healthcare or payor enrollment space.
Knowledge of healthcare workflows, including licensing, enrollment, and claims management.
Experience in fast-paced, high-growth environments, such as startups or venture-backed companies.
