The Cardholder Application Development team develops and supports Visas Contact Center and Client Support applications, which are used by our business partners to service our Visa clients worldwide on a 24 by 7 basis. The Senior Software Engineer position within the team is an individual contributor role based in our Bangalore, India office. The successful candidate is expected to be a .NET and React subject matter expert within the Cardholder Applications Development team. The selected candidate will be fully responsible for both service delivery and operational excellence of services built on .NET technologies.
Essential Functions:
Responsible for agile end-to-end development process within the construct of DevOps practices and methodology:
Support agile ceremonies: sprint planning, daily stand ups, sprint review and sprint retrospective.
Provide technical insights to support release planning, including user stories breakdown, tasks assignment, and backlog grooming, through elicitation and clarifications of user stories and requirements with business stakeholders and communication of IT dependencies.
Adapt to best practices and lessons learned from sprint execution to maximize team velocity.
Design and develop enhancements or new services that are:
Scalable, resilient, secured and decoupled
Able to detect and alert when functional or non-functional production errors occur
Able to gather and persist behavioral and performance metrics and
Deliver optimal customer experience.
Perform quality assurance testing inclusive of unit, systems, integration and regression testing, and support the development of automated test scripts to be used to automate regression testing.
Support users during their user acceptance verification.
Deploy tested enhancements or new services to certification and production environments with rollback strategies defined.
Provide level 2 and 3 support to resolve incidents according to committed service level agreement.
Provide strong communication to keep project team and stakeholders up to date.
Design and improve internal development methodologies utilizing .NET and supporting technologies
Identify and utilize best practices in the industry to maximize efficient and elegant solutions while mini
This is a hybrid position . Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
3 or more years of work experience with a Bachelor s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
