In this support and consulting role as a member of the Support organization, your focus is to deliver post-sales product functional support to the Oracle customer base, provide functional expertise and analysis on technical support service requests (SRs), assist other support analysts with functional issues, and serve as an advocate for customer needs. As a primary point of contact for customers, you are responsible for understanding, diagnosing, and replicating customer issues, identifying and creating bugs for the Development team, managing and progressing SRs to resolution, and communicating status and progress both internally and to customers.

You are expected to be a leading contributor individually and as a team member. Work is non-routine and can be very complex, involving the application of advanced technical/business skills in your areas of specialization.

This position requires at least 6-10 years experience with Oracle FCCS and/or HFM and professional/ technical support experience. A BS in Computer Science, IT, or equivalent with 3.0 GPA and a solid understanding of Oracle FCCS and/or HFM applications at a functional and technical level. Accounting skills include preparing and examining financial records and ensuring accuracy, and understanding some or all of these specific accounting responsibilities:

• Income and expenditure accounts


• Reconciliation processes


• Consolidation, Eliminations/Disposals


• Ownership


• Journals

Career Level - IC4

As a Principal Technical Support Engineer responsibilities include consulting and assisting to resolve post-sales SRs via phone and electronic means, as well as answering technical questions regarding the functional aspects of Oracle Financial Close and Consolidation Cloud and Hyperion Financial Management on-premise products. Serve as the primary point of contact for customers, with responsibility to facilitate customer relationships with Support and provide advice and assistance to customers and internal Oracle employees on diverse customer situations, with functional expertise in Oracle Cloud and On-premise financial products. The Principal Technical Support Engineer is required to manage their own work, be an effective multi-tasker, and offer strategic technical support to assure the highest level of customer satisfaction. Using automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues is required. You are expected to be an Subject Matter export(SME) member of the technical problem solving/problem avoidance team to address complex, critical customer issues, and to actively participate in continuous learning and training exercises as assigned by management and on your own initiative and assisting the peers.