Telus International!! Walkin Drive For Technical Chat Representative

TELUS International

Noida | 29 July - 2nd August , 12.00 PM - 4.00 PM
Posted On: 29-07-24

job description

Role:- The Repair Service Attendant role is responsible for providing upbeat customer service as a contact center representative to assist with high-speed internet customers.

Troubleshoots service-related issues including hardware and software configurations.

All contacts are inbound and are technical support cum sales.

Responsibilities:- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.

Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.

Walks customers through common phone hardware and software configurations to maximize service functionality.

Provides solutions and resolution resources for customer repair problems.

Interfaces with customers over the phone providing status updates and ensuring service has been restored.

Schedules a technician dispatch for on-site service calls when necessary.

Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile:- Need minimum 1 year of experience in international chat profile.

Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting Graduates/Post Graduates can apply.

Excellent communication skills Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues Should have experience in upselling of products.

Should be comfortable working in 24*7 Working Environment.

.

Rotational shifts & Rotational week offs.

Maximum 6 months of gap from last organization Perks and Benefits 1.

Pick and Drop facilities.

2.

Medicare Facility(free online consultation with Doc) 3.

Variables based on performance.

interested Candidates can come for Walk-in directly Venue: Telus International, UG Floor, Tower 6, Candor Tech Space, Noida Sector 135, Uttar Pradesh-201304.

Date: 30th July-02nd Aug, 2024 Timings: 11 to 4 Pm.

Documents Required: Any one Identity Proof and a hard copy of your resume.

Role: Chat Support , Industry Type: IT Services & Consulting , Department: Customer Success , Service & Operations , Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate Key Skills Skills highlighted with ‘ ‘ are preferred keyskills Chat Email Support Broadband ISP Router Chat Support Troubleshooting Email Process Chat Process Techical Chat Telecom Process Modem Wifi Web Chat Report this job Inappropriate Content Incomplete information about job / company Fake job / Non-recruitment related job / Scam Duplicate of another job on the site Incorrect Email ID Phone number not contactable Other 500/500 Characters left Submit