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Bachelors degree in computer science engineering or a related field, or equivalent work experience required Experience in SLA management and Prod critical issues monitoring, escalation and resolution. Exposure in ServiceNow Portal and organizational change procedures. Ensures that expected application performance levels are achieved by coordinating stability efforts with Development and the program team.
Leverage existing products/functionality and promote reuse.
Work alongside other engineers on the team to elevate technology and consistently apply standard processes.
Collaborate closely with all the other members of the team to take shared responsibility for the overall efforts that the team has committed to.
Collaborate multi-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions.
Apply local meetups to gain and share knowledge.
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