Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development. As a sophisticated database support engineer of customer success service organization, you will be responsible to deliver support and services on database, engineered systems and cloud technologies to our premium customers. The support and services covers the entire life cycle of the product starting from architecture design, implementation, optimization, maintenance etc. The role involves working with the customers and ensure they get the best out of our products.

Career Level - IC3

Career Level - IC3

6-10 years of relevant experience.

Design and implement robust OCI networking solutions, including Virtual Cloud Networks (VCNs), subnets, route tables, security lists, DRGs and network load balancers.
Optimize OCI network performance and ensure efficient resource allocation and high availability.
Develop and manage network topologies, VPNs, and interconnects for multi-cloud and hybrid environments.
Extensive knowledge in setting up the DR solutions and also good knowledge on Full Stack DR.
Should be expert in Cost Analysis and help customer to how to reduce the Cost.
Create and enforce security policies and controls within OCI, including Identity and Access Management (IAM), Network Security Groups (NSGs), and Data Encryption.
Design and implement security solutions to protect OCI resources and data from unauthorized access and vulnerabilities.
Ensure compliance with industry standards, regulatory requirements, and organizational security policies.
Design high level implementation Plan for the report that comes out from Cloud Guard , DataSafe , CIS Reporting etc.
Integrate OCI networking and security solutions with existing on-premises systems and other cloud platforms.
Implement and optimize security measures such as Web Application Firewalls (WAFs), Intrusion Detection Systems (IDS), and security monitoring tools.
Conduct performance tuning and cost optimization for OCI networking and security configurations.
Establish and maintain best practices, guidelines, and standards for OCI networking and security implementations.
Develop and manage governance frameworks to control network and security resource usage and compliance.
Perform regular audits and assessments to ensure adherence to security policies and industry standards.
Lead OCI networking and security projects from design through deployment, ensuring alignment with business objectives and technical requirements.
Collaborate with project managers, cloud engineers, and other stakeholders to ensure successful project delivery.
Connecting with the DevOps team to come out with Frameworks for major Automations.
Provide expert-level troubleshooting and resolution for complex networking and security issues within OCI environments.
Lead incident response efforts, including root cause analysis and remediation for security breaches or network disruptions.
Stay current with emerging OCI technologies, trends, and advancements in cloud networking and security.
Promote and implement innovative solutions to address evolving business needs and enhance OCI infrastructure.
Deep knowledge of OCI networking and security services, including VCN, VPN, NSGs, IAM, and OCI security best practices.
Strong expertise in network and security performance optimization, incident response, and regulatory compliance.
Excellent problem-solving skills with the ability to address complex technical challenges.
Strong leadership and communication skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders.
Familiarity with automation tools, infrastructure-as-code practices, and CI/CD pipelines is a plus.

Experience:

Experience in cloud networking and security architecture, with a strong focus on Oracle Cloud Infrastructure (OCI).
Proven experience in designing, implementing, and managing OCI networking and security solutions, including VCNs, NSGs, IAM, and encryption.
Extensive experience with OCI and hybrid cloud environments, security tools, and compliance practices.

Key Skills