About BU: 99acres.com

99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting, and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects.

Job Objective: Objective of this role is to provide smooth post-sales experience to the clients via coordinating with multiple departments to ensure progress and updates on the agreed :

Role & responsibilities:

• Handling calls (inbound calling process) for already acquired HNI clients with post-sales handholding and deliverables
• Understanding the client's campaign and coordinating the same with various internal stakeholders including design, product, operations etc. to ensure smooth functionality of the advertisement product / online listing
• Creating a high trust value proposition and making clients understand the various product offerings and the functionalities of the 99acres website
• Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT
• Coordinating with other departments daily and following up with them diligently
• Working on different CRM's and reporting tools ensuring productivity and quality standards are being met as expected

Preferred candidate profile

• Ability to handle 50-60 inbound calls a day
• Excellent verbal and written communication skills
• Flexibility with rotational offs
• Client handling skills
• Interpersonal skills
• 6 months - 2 years of prior working experience in handling customers within voice / inbound processes
• Good with MS office to capture and understand customer feedback in real time
• Knowledge of various online property portals.