Role & r

Job Profile Summary

The Associate Client Project Manager is an entry-level job within the Client Implementation Project Management job family.

The Associate Client Project Manager leads and directs concurrent client projects classified as standard.

This role may also be involved in larger-scale projects supervised by a Senior Project and/or Program Manager.

The primary responsibility of the Associate Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).

job description

Key Responsibilities:

• Interfaces with all project stakeholders to take projects from original concept through to final implementation
• Contributes to the pre-sales process by providing proposals
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance
• Performs any other related task as required.

Knowledge and Attributes:

• Relevant project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Excellent client-centricity skills and ability to work at client sites.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to work in high-pressure environments.
• Ability to manage urgent asks simultaneously.
• Some business acumen and commercial skills.
• Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
• Decisive with good attention to detail.
• Applies knowledge and basic problem-solving techniques to define and resolve problems.
• Works on problems of limited scope.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required Experience:

• Basic entry-level project management experience preferably in a multinational professional services environment.
• Proven client engagement experience.
• Basic understanding of the project life cycle.
• Basic competency in project change management.
• Basic experience managing expectations when balancing alternatives against business and financial constraints.

Additional Career Level Description

Knowledge and application:

• Work is reviewed periodically based on a set of defined procedures or precedence.
• Normally receives general instruction on work and new assignments.
• Learns to use professional concepts.

Problem solving:

• Applies knowledge and basic problem-solving techniques to define and resolve problems.
• Works on problems of limited scope.

Interaction:

• Exchanges standard/basic information with colleagues and immediate line manager/team leader.
• Develops stable working relationships internally.
• Read / Write in English

Accountability:

• Determines a course of action based on guidelines and standard practices and procedures.

Preferred candidate profile

Perks and benefits