Responsibilities / Technical skills:-Strong hands-on experience in Load balancer F5 LTM & APM-Strong hands-on experience in Cisco ASA & FTD firewall-Experience with technologies and platforms such as: VRFs, Nexus 9k, 7K and 5K switches.-Strong knowledge and extensive support of Routing Protocols/Technologies such EIGRP, BGP, IS-IS, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.-Participate in problem management processes that have engineering or architectural elements.-Participate in network design and strategy forums, set directions, and provide recommendation.-Operates data communication systems, including LANs and WANs.-Plans, designs, and implements networked systems, including configurations, and supports/troubleshoots network problems.-Develops and evaluates network performance criteria and measurement methods.-Develop network technology road and industry best practices and perform presentations and recommendations to the client base.-Provide hands on support for a variety of Data Center technologies with a heavy focus on Routing, Switching-Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.-High level of confidence and competence communicating on bridges.
-Solid background in vendor management to drive incident resolution.-Experience with monitoring tools and strategies.-Routinely mentor junior staff in areas of process, technology, execution, and other areas.-Execute and analyze packet captures using Wireshark and other related technologies.-Serve as extensions of the leadership team as directed for workload management and routine guidance.-Perform or participate in complex maintenance or deployment activities.
-Create or modify documentation in response to new events and learning s.-Routinely provide constructive feedback for improvement opportunities.-Assist management with determining suitable training and areas of technical need within the team.
Communication skills:-Must have excellent communication skills including written, oral and presentation.-Serve as the intake arm of the Offshore center to ensure new systems or processes are introduced into production are fully monitored, documented, supportable and the Operations team has received the proper training and/or orientation to effectively provide support.Working Experience:-10 - 12 years of Network support experience in a mid to large sized organization.
Soft skills:-Two or more of the following certifications or higher strongly preferred CCNP or CCIE certification-Excellent communication & interpersonal skills - written and oral-Ownership and accountability-Client relationship management-Ability to mentor and motivate.-Independent decision making-Problem solving and conflict resolution.

Key Skills