ICICI Bank Limited is an Indian multinationalbankand financial servicescompanyheadquartered in Mumbai with a registered office in Vadodara.

Customer Relationship manager

ICICI LombardExperience 0 to 1 years

Mumbai | 13th December - 22nd December , 10.30 AM - 5.30 PM
Posted On: 16-12-24

• Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
• Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
• Ability to understand and handle irate customers
• Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
• Ability to achieve stretched targets and able to manage the organization standards
• Maintain Superior quality service by following organization standards

Role: Customer Retention - Voice / Blended,

Industry Type: BPO / Call Centre,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Customer Service

tele callingvoice processcustomer satisfactioncold callingcall centre operationsinbound voice processproblem solvingcustomer handlingcustomer relationship managementcommunication skills

PHP

1.5-2.5 Lacs P.A.

13th December - 22nd December , 10.30 AM - 5.30 PM

12th & 13th Floor , Vishwaroop IT Park , Behind Raghuleela Mall , Opp . Vashi Station , Sector 30,Vashi, Navi Mumbai , Maharashtra 400705

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