Dear Candidate,

We have urgent requirements for Customer Service Specialist Voice role in Mumbai.

Job location -Ville Parle

Training Period - 2 Months

Training location - Axis Bank Office Ville Parle

Rotational Shifts & 2 rotational week offs.

No Night shifts for females.

No transport facility.

Please read the job description

carefully and come for Walk in interview if suits the profile.

Walk - in Interview Date - 18th, 19th & 20th Dec 24

Time- 10AM - 3 PM

Location -

Contact Person - Suprita Pawar

About the Role : The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.

Responsibilities:

• Be the best for our customers by

- Displaying complete onus to customers queries / problems- Delivering service with requisite courtesy and accuracy - Adhering to product and process requirements, with nil errors- Escalating customer issues to the right internal stakeholders- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

• Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines- Achieving Call Quality targets- Resolving customer queries at the first instance of contact, with minimum call handling time

• Cross-sell / upsell set products like - Loans and mortgages- Priority / elite accounts Qualifications : Optimal qualification for success on the job is:
• Graduate or Post graduate from a recognized institution.
• 0 - 2 years relevant role in voice customer service.

Role Proficiencies : For successful execution of the job, the candidate should possess the following:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

Kindly drop a line of confirmation about your availability and carry your updated resume at the time of interview and be in formals.

Regards,

Suprita Pawar