Role & responsibilities

Functional knowledge Understands application of the principles in the defined tasks related to order to cash process. Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.

Collectors:

• Voice calling
• Dispute Management
• Customers account Reconciliation
• Dr and Cr clarity
• Basic accounting knowledge
• SAP knowledge preferred Customer Orientation
• Ability to understand client expectations and requirements
• Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
• Ability to maintain relationships with relevant line manager / counterparts / Stakeholders

Communication skills

• Speaks with confidence, poise, credibility, and enthusiasm when presenting information
• Gives full attention to others' ideas, questions, concerns and issues with interest and empathy Demonstrates requisite verbal and written communication skills and clarity in thoughts

Preferred candidate profile

Should have experience in B2B collections

B.Com/ BBA

Comfortable working in night shifts & WFO (5 days)