Role & responsibilities

• Deliver high quality customer support via phone, email, chat and social media
• Assist customers in resolving technical issues
• Deliver First Call Resolution (FCR) by resolving customer issues during the first contact
• Maintain high customer satisfaction rate
• Assist customers with RMA activities

Qualification:

• Graduate

Technical skills:

• Should have basic knowledge on Operating System (Windows & Mac)
• Should have basic knowledge on Mobile & Tablet Storage
• Basic knowledge on Wireless Networking and Troubleshooting Network related issues
• Excellent communication skills in English and Hindi
• Exceptional Probing Skills
• Should have Excellent English writing Skills
• Good Comprehension, Listening and Communication skills
• Experience: Fresher - 2 Years.
• Excellent communication skill is mandatory.
• Only Graduates can apply.
• Notice: Immediate .
• Job Location: Hyderabad (WFO)
• Interview mode Walkin

Perks and benefits

Salary Fresher - CTC- 2,12,000 LPA 3,00,000 LPA

Shift time

Day shift

Work Location

Movate (formerly CSS Corp)

First Floor, Sohini Tech Park, Financial District

Nanakramguda, Hyderabad - 500 0032 || movate.com

Interview Type :walkin mode

• Drive Date: please refer above the drive date

Interview Type : Walki-in Friday & Saturday (6th & 7th Dec -24)

• Timings: 10:30 am 4:30 pm.