This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLKs vision and values.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement
Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence.
Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly
Collaborate with customers sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers.
Collaborate with internal recruitment team for fulfilling onsite positions.
Ensure Talent Management through upskilling, succession & progression planning.
Ensure attrition percentage is less than the prescribed value for the LOB/CBU.
Ensure the required gross margins targets are met while onboarding the new candidates
EDUCATION QUALIFICATION
Degree B.E, MBA
Certifications (if any) Optional
MINIMUM EXPERIENCE REQUIRED
Overall (in years) 15-18 years
Relevant (in years) 5 years
DOMAIN/ FUNCTIONAL SKILLS
Knowledge of domain of the vertical/business unit
In-touch with key developments in the business across industry
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