Zensar is a leadingtechnologysolutionscompany with a strongengineeringpedigree. Headquartered in Pune, India, we are part of the USD 4.4 billion RPG Group, serving over 145 global clients.
This role involves collaborating with stakeholders to understand field service processes, architecting scalable solutions, and ensuring successful deployment and adoption of the FSL application.
Key Responsibilities:
Solution Design: Analyze business needs and design end-to-end Salesforce Field Service solutions that align with organizational objectives.
Technical Leadership: Lead the technical aspects of FSL implementations, including system architecture, integration strategies, and data modeling.
Customization and Configuration: Customize and configure the FSL application using Salesforce tools such as Apex, Visualforce, and Lightning components.
Integration Management: Oversee the integration of FSL with other systems and platforms to ensure seamless data flow and process efficiency.
Stakeholder : Work closely with business stakeholders, project managers, and development teams to gather requirements and provide technical guidance.
Quality Assurance: Conduct rigorous testing and validation of the FSL implementation to ensure it meets business requirements and quality standards.
Mentorship: Mentor junior team members and guide internal staff through the Salesforce FSL landscape.
Key Requirements:
Experience: At least two end-to-end Salesforce FSL implementations ( atleast 8-10 yrs exp in Salesforce).
Technical Proficiency: In-depth knowledge of Salesforce architecture and FSL functionality, including experience with Apex, Visualforce, and Lightning components.
Certifications: Salesforce certifications such as Salesforce Certified Field Service Consultant or Salesforce Certified Technical Architect are highly desirable.
Analytical Skills: Strong problem-solving abilities and the capacity to design innovative solutions to complex business challenges.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
Project Management: Experience in managing projects, including planning, execution, and monitoring of FSL implementations.
