Support Engineer 1 (Cloud Applications /SaaS)- Connect.in

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What you ll do:

Delivers excellent customer experience by

Understanding customer raised issues and take appropriate actions to resolve the same - Cloud /SaaS
Reviewing the product source code or design document as necessary
Owning and resolving all cases for global customers, adhering to defined SLA s.
Documenting learnings and create knowledge articles for repeated cases.
Replicating and maintaining customer environments.
Maintaining knowledge of customer solutions and customization.
Demonstrating sense of urgency and swiftness with all customer interactions
Acting as Techno-functional POC for all cases and ensure timely triage and assignment.
Utilizing instant messenger and other tools to collaborate globally.
Working in rotational 3 shifts and being flexible with the timings
Meeting organization and team level goals
Improving Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until case closure.
Identifying areas of improvement and scope of automation on routine tasks or activities
Helping in meeting team level goals and be a team player

What we are looking for:

Bachelor s degree (STEM preferred) and minimum 2 to 3 years.
Experience in working as a team.
Good Communication and Strong Analytical Skills
Experience in working with SQL/Oracle DB complex queries.
Fair understanding on Supply Chain domain
Experience in Support Engineering roles
Possess Strong Techno-Functional Expertise
Tech Savvy able to adapt to any technology faster.
Individual who can provide technical and solution support during Critical/Major issues.
Experience with varied tools such as AppD & Splunk, Service Now
Flexible to work in shifts timings.

Role: Database Administrator,

Industry Type: IT Services & Consulting,

Department: Engineering - Software & QA,

Employment Type: Full Time, Permanent

Role Category: DBA / Data warehousing

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Supply chain Analytical skills Automation Oracle SQL Cloud Applications Techno functional Customer satisfaction SAAS Cloud Customer experience

PHPSwiftSQLData WarehousingSplunk

Apply Online

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