Handling escalated tickets for IP related failures.

Contacting vendors and following up until failure resolution.

Timely and High-Quality handling of all support Requests.

Use all forms of training provided by Equant to keep up-to-date with existing and new IP services.

Improvement of the OBS knowledge base.

Coach and mentor Service Desk and Incident Management according to the IP Trend Analysis reports.

Shift work/on-call may be required.

An experience on Cisco router configuration and trouble-shooting Excellent network troubleshooting skills

Scope of technical expertise must include some the following:

Services: Manged LAN VPN and IPNet (Private Internet), QOS, Business VPN (IPVPN)

Router types: Cisco all chassis, Juniper MX PEs,

Protocols: MPLS, IP, IPSec, Multicast etc.

Routing Protocols: OSPF, EIGRP, BGP4

WAN protocols: Frame Relay (FR), ATM

Remote Access: PPP Dial (ISDN/PSTN)

Internet, IP security

Hands-on over SDWAN and wireless

Service oriented, customer focussed, and have the ability to resolve complex problems through a calculated and methodical approach.

Good interpersonal skills.

Good time management, organisational and communication skills

Ability to work under pressure.

Ability to deal with multiple tasks.

Ability to coach and mentor peers and subordinates

Ability to act as the customer representative with suppliers and vendors.

Proactive, self motivated and determined attitude.

Leadership and Matrix Management, Excellent training & coaching skills

Good analytical skills

Excellent problem solving skills are necessary.

Flexibility in terms of working hours.

Proficient in English.

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.