BT captive is hiring For Trainee Customer Service - Chat Process( UK)

BTExperience 0 to 0 years

Kolkata | 27 May , 9.30 AM - 11.30 AM
Posted On: 24-05-24

Job description

Role & responsibilities Role & responsibilities Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs.
• Ownership of / Accountability for Proposal development end-to-end and order management.
• Responsible for workflow activities of all Requests and order enquiries to completion.
• Confirm appropriate actions assigned to the service request and doing regular follow-up in case of no response

Perform Order request tool updates throughout the lifecycle of the order • Raising and tracking of purchase orders related to service requests

Order placement for Customerapproved service requests • Provide Experience in customer service in a Call Centre environment • Good cross-cultural awareness to be able to effectively communicate with UK customers • Exposure in Order management with the ability to recognise the customers needs • Good self-management (Attendance/Break Management/Adherence/AHT/Wrap) • PC literate with good system navigation skills • Good Data input skills • Good Problem solving

Preferred candidate profile - Only Freshers are eligible( No Be/ B.TECH) no experience candidates would be considered.

Candidates needs to be ok with all 5 days work from office and 24/7( Including Night shift) and rotational off and work from office

2021 to 2023 pass out graduates candidates are only eligible as its apprenticeship program

Candidates should have excellent communication skill in English, very strong interposal skill and good thought process.

Note- Its a Chat process.
People who all are interested only for voice please excuse .

Job location- Kolkata, BT E serve India , DLF 2 , New Town Rajarhat, 7th Floor, Tower B

Perks and benefits - Free Both side Pick and drop facility up to 40 km ., Salary to start with 15000 as stipend.

Interview rounds- 1> Communication test 2> Ops round 3> HR Round.

Walk in date- 27th May , 2024, Timing- 9:30 am to 11.30 am ( Note after 11.30 am gate would be closed)

Place- Kolkata, BT E serve India , DLF 2 , New Town Rajarhat, 7th Floor, Tower B , West Bengal Kolkata, Candidates should carry their updated resume and Govt id proof.

Preferred candidate profile

Perks and benefits Perks and benefits - Free Both side Pick and drop facility up to 40 km ., Salary to start with 15000 as stipend.

Role: Non Voice - Other

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice