At Virtusa, we combinelogic,creativity,andcuriosity to solve from the inside out. Who we are. In an ever-evolving digital landscape, businesses need a partner to help them solve complex challenges and navigate the environment of today and tomorrow. Virtusa is that partner.
The ServiceNow Technical Lead will play a critical role in the technical implementation of ServiceNow projects, ensuring high-quality solutions that meet client expectations.
The ideal candidate will possess strong technical skills and have a proven track record in ServiceNow development and customization.
Experience:7+ years of experience in ServiceNow development, including hands-on experience with ITSM, ITOM, HRSD, or custom applications.
3+ years of experience in a lead or senior developer role, overseeing the technical development and implementation of complex ServiceNow projects.
Proven experience in designing and delivering solutions across multiple ServiceNow modules and domains.Skills:Strong expertise in ServiceNow platform capabilities, including Glide scripting, Business Rules, Client Scripts, UI Actions, and Flow Designer.Proficiency with ServiceNow APIs (REST, SOAP) and experience integrating third-party applications.
Deep understanding of ServiceNow data models, workflows, catalog items, and CMDB.Familiarity with front-end technologies (HTML, CSS, JavaScript, AngularJS) and experience with ServiceNows Service Portal and UI Builder.
Strong problem-solving skills, with the ability to troubleshoot and resolve complex platform and integration issues.
Education:Bachelors degree in Computer Science, Information Technology, or a related field.ServiceNow certifications such as Certified System Administrator, Certified Application Developer, and Certified Implementation Specialist (ITSM, ITOM, HRSD) are highly desirable.Preferred Qualifications:Hands-on experience with Agile/Scrum development methodologies.Familiarity with cloud platforms (AWS, Azure) and DevOps tools (Jenkins, Git, CI/CD pipelines).
Experience in managing ServiceNow upgrades, migrations, and performance tuning.Knowledge of security and compliance considerations within ServiceNow implementations.
