FirstSource Solutions is a leading provider of customized Business Process Management (BPM) services. FirstSource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our right shore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Customer Support Agent

Job Category: Customer Service BPO

Location: Nanakramguda Hyderabad

Work from Office

Notice Period- Immediate Joiners Only

Education: Undergraduate/ Graduate are eligible. (B.Tech, B.E & BSC are not eligible for this role)

Minimum 1-year documented experience in international voice BPO

Candidates with excellent communication are required.

Language preferred: English

Role Description: A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers over a call. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

Note: Kindly mention HR name as MD Ilyas on the top of the CV/Resume.