HCLTech | Walk-In Drive | Freshers | 23rd & 24th November | Hyderabad

Dates: 23rd & 24th Nov

Timing: 10:00 AM - 5:00 PM
Walk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
Work Location: Hyderabad

Contact Persons: Shikha Tanwar: (7678561318) (Call/WhatsApp) / Ashish Durgapal

Please carry:

• 1 Updated Resume
• 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Customer Service Desk Representative

Designation: Process Associate

Eligibility: Freshers (B.Tech, BCA, MCA, M.Tech not eligible)

Perks & Benefits:

• Shift Timings: Rotational Shifts
• Working Days: 5 Days (Work from Office)
• Week Offs: Saturday & Sunday Fixed Off
• Cab Facility: Both Sides
• Employment Type: Full-Time

Job Profile

• Handle customer service desk operations in a technical program.
• Troubleshoot with a web development background (preferred).
• Provide support for Ads, including campaign management and optimization.

Responsibilities

• Respond to customer support queries via chat, email & call, ensuring adherence to training standards, frameworks, and policies.
• Diagnose and resolve customer issues.
• Create and optimize Ads accounts at scale.
• Utilize data analysis techniques like regression, classification, and anomaly detection to identify patterns.
• Manage tasks through ticketing systems and prioritize client requests to meet SLAs.

Required Technical Skills

• Basic understanding of HTML, JavaScript, and CSS.
• Familiarity with web concepts and development technologies.

Communication & Customer Service Skills

• Excellent written and verbal communication skills.
• Display empathy, ownership, and sincerity in addressing customer requirements.

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Looking forward to seeing you there!