Role & responsibilities

Looking for candidates with Technical Support Experience in International BPO

• Work with customers to identify service-related needs and offer the most appropriate solutions while providing world-class customer service.
• Diagnose and resolve basic network and modem functionality issues, including landline troubleshooting.
• Walk customers through common phone hardware and software configurations to maximize service functionality.
• Provide solutions and resolution resources for customer repair problems.
• Interface with customers over the phone providing status updates and ensuring service has been restored.
• Escalate appropriate technical issues to upper-level technical support when needed.

For further procedure please share your CV 9667662854 Or mail pramod.kathyat@telusinternational.com

Preferred candidate profile

1. 1 to 5 years of experience in International Technical Support (Voice)
2. Excellent communication skills
3. Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
4. Should be comfortable working in 24*7 Working Environment
5. Graduation not required
6. Rotational shifts & Rotational week offs

Perks and benefits

1. Medicare Facilities.
2. Salary upto 5 Lpa.
3. Both side cab facilities.