Pratham is an innovativelearningorganizationcreated to improve the quality ofeducationinIndia. As one of the largest non-governmental organizations in the country, Pratham focuses on high-quality, low-cost, and replicable interventions to address gaps in the education system.
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UK time zone i.e. about 2:30 PM to 11:00 PM in India.
Basic (Must Have):
Good English communication skills
Confident in communicating with end customers
Good troubleshooting skills
Good documentation skills
Cloud concepts
Docker and Kubernetes
Basic knowledge of AWS
Microservices
Ticketing system like JiraPreferred Skills:
Prometheus
Grafana Any Other:
Ansible
Helm
Key Responsibilities:
Provide 1st/2nd line support to customers
Work within the Ticketing system and completing support tasks
Managing the Monitoring system, alerts and reports
Ensure that customer SLA s are adhered to
Diagnose and troubleshoot complex client service problems
Configuration of our applications in a customer-facing environment and to
provide appropriate advice to customers to assist them to configure their
systems (Implementations)
Providing proactive support to all Critical & Non-Critical issues at
Customer sites
Documenting Procedures and KB to the Help Centre within the Ticketing System
Soft Skills: Good English communication skills, confident in communicating
with end customers, good troubleshooting skills, good in documentation
Technical Skills: Docker, Kubernetes, Prometheus, Grafana, AWS (basic
to moderate), cloud native principles, Ansible, Helm, Ticketing system like Jira
NA
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