job description

:

• Overall 4-8 years Experience in Server Management Administration.
• Experience in Server (physical/VM) installation, maintenance & decommissioning
• profound Linux OS operations experience
• Capability to operate on at least one cloud technology such as Azure, GCP, or AWS.
• Knowledge in SUSE Pacemaker cluster. Troubleshooting Pacemaker cluster issues.
• Awareness about ITIL best practices for incident, change, problem management.
• DNS Configuration, Configuration of DNS for forward lookup and reverse lookup zones.
• Configure and Admistration of SAMBA/AUTOFS/CIFS/FTP/Users/Permissions.
• Install/upgrade/patch SUSE linux servers
• Able to provide knowledge transfer from certain technology areas towards 2nd level technical support
• Proficiency in written and spoken English.
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements
• Need to be a team player
• Bachelor or Master degree
• Willingness to travel
• Able to link the business wish to an IT solution
• Passionate about SAP, ready to learn and grow
• Business Travel: Project specific travelling is mandatory for all the SAP Consultants.

Roles & Responsibilities:

• Deliver 3rd level technical support in compliance with customer SLAs
• Work with customer on suggesting best solutions for automating any repetitive task.
• Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
• Help L2 members in-case of any upgrade/patch activity run into errors.
• Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks
• Managing patches through zypper and addressing problems related to patching
• Proficient in LVM management, including the extension and resizing of LVM, and possessing a solid understanding of LVM maintenance commands.
• Capability to resolve GRUB-related issues and address problems with GRUB configuration.
• Root Cause Analysis for customer incidents
• Service/Task documentation, testing, quality management and knowledge transfer
• Assist 2nd level technical support in complex tasks
• Willingness to participate in an OnCall setup which may include weekends or public holidays if required by the project