Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  
• Handle international customer interactions with empathy and professionalism.
  
• Process customer orders, cancellations, and modifications in a timely manner.
  
• Identify opportunities for upselling/cross-selling products/services to customers.
  
• Maintain accurate records of all interactions with customers using CRM software.