HDFC Bank Limited isanIndianbankingandfinancialservicescompany, headquartered in Mumbai. It is India's largest private sector bank by assets and the world's tenth-largest bank by market capitalization as of May 2024.
Hdfc Bank - Video KYC officer - Walk in Drive - Turbhe - 21st Nov
Posted On: 18-11-24
Contact Person to Meet - Vishal Thakur & Bindiya Dave
We have Opening for 50 + Position
Role & responsibilities
- Video Customer Identification
- Carry out Customer identification process through Video calls
- Performing due diligence checks & reviewing KYC documentation through Video calls
- Need to be consistent, thorough, accurate and credible while performing duties
- Need to be time bound & ensure the requests are closed with in stipulated timelines
- Interaction Quality
- Complete and accurate capture of call interactions
- Need to ensure defect rates are kept under acceptable levels
- Customer Service
- Must exhibit highest standards of customer service
- To ensure customers are comfortable through our the verification process
- Abide by Banks grooming standards
- Business Value additions
- Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations
- Profiling of customers in order to aid right cross-servicing of Bank products
- Audit and Service Quality
- Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
- Ensure accurate and timely processing & submission of KYC requests
- Adherence to set processes of updating customer interactions
Preferred candidate profile
We will preferably require Male candidates, ready to work in shifts (10 am to 12 am midnight) including all weekends and Bank Holidays.
Perks and benefits Incentives and attractive Salary and bonus
2-5 Lacs P.A.
21st November , 10.30 AM - 5.00 PM
HDFC Bank LTD 10th floor, Arihant Aura Opp Turbhe Railway station Thane Belapur road Navi Mumbai 400075
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