Manager - Key Accounts- Connect.in

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Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ).

The Role:

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities:

Building and maintaining relationships with clients and key personnel within their company.

Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.

Conducting business reviews to ensure clients are satisfied with their products and services.

Attending meetings with clients inside and outside their offices to build better relationships with them.

Achieving client relationship targets and KPI s as set by the team lead.

Liaising with internal departments to ensure client needs are fulfilled effectively.

Escalating and resolving areas of concern as raised by clients.

Carrying out client satisfaction surveys and reviews.

Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.

Mandatory Qualifications:

Overall 5-8 years of relevant experience in Key Account Management/Sales in B2B space.

Knowledge of best customer service practices.

Strong interpersonal skills and an ability to build rapport with customers.

Go-getter attitude.

Hardworking with strong work ethics.

Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Role: Key Account Manager,

Industry Type: IT Services & Consulting,

Department: Sales & Business Development,

Employment Type: Full Time, Permanent

Role Category: Enterprise & B2B Sales

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Loans Service level Interpersonal skills B2B Client satisfaction Customer service Key account management Financial services Monitoring CRM

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