Walk-In For Technical Fresher- Jr. <br>Engineer- Saturday (20-Apr-24)

PC SolutionsExperience 1 to 5 years

Gurugram | 20th April , 11.00 AM - 3.00 PM
Posted On: 19-04-24

Job description

Walk In Date: 20th April'24

Timings: 11:00 AM - 03:00 PM

Address:

PC Solutions Pvt.
Ltd.

A-72/73, FIEE Complex

Okhla Phase-II,

New Delhi- 110020

Contact @: Sakshi.goyal@e-pspl.com (9354910366) / rashmi.baluni@e-pspl.com (9205994720) / dipanshu.gupta@e-pspl.com (9873347320)

Website: www.e-pspl.com

Profiles: Technical (Jr.
Engineer)

Job Location: DLF Cyber City, Gurugram (Work from office)

Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs.
Diploma

Note: rotational Shifts, 5 days working, 2 week Offs.

No Cab, Timing feasible for Metro and other Public Transport.

Profile :

06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely .

At least 1 to 2 years utilizing chat functionality to service the customer.

Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues

Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony

Familiarity with security tools and triaging

Experience with installation, upgrade, and maintenance of software, hardware and peripherals

Deliverables:

Utilize remote control tools to manage and enforce compliance with standards

Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software

Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems.
If Resolution is not possible, escalate per the escalation procedures.

In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues

Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Role: IT Support - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support