The ServiceNow Development (ITSM) role is within a growing Agile DevOps team for ServiceNow and requires someone who strongly advocates right ServiceNow architecture solution.
This development lead role requires the individual to be experienced ServiceNow ITSM implementation expert and have thorough development solution knowledge within Incident, Problem, Change, Release, SLA Mgmt., Service Request, Catalog Management., CMDB/CSDM, Asset Management, Reporting/Performance Analytics)
The role requires strong software engineering skill within and deep knowledge of ServiceNow advanced scripting techniques (Client Script, Business Rules, UI Policies, ACL, Platform, Portal, Upgrades/Cloning)
The role also requires the individual to have thorough knowledge of designing and building technical Integrations (Integration Hub, Rest API, SOAP) in addition to release pipeline (CI/CD pipeline)
The candidate has to be champion within IT Service Management processes (ITIL 4)
Certified System Administration (CSA) certification is good to have
Certified Implementation Specialist (CIS ITSM) is certainly good to complement
Good for the individual to have expose to other ServiceNow applications such as ITOM, ITSM, SecOps, GRC, Scoped App, HRSD.
Experience working through ITSM demand management and jointly working with Product Owners/ Delegate PO is essential
This role also requires the individual to have excellent team management skills and cross-functional coordination across developers, testers, and operations engineer.
Roles & Responsibilities
Assess & screen new ServiceNow demands or solutions from ITSM area in discussion with the CPO (Chief Product Officer) or Product Owner/Delegate PO
Lead a team of ServiceNow developers to architecturally design , build , deploy ServiceNow new solution within ITSM space
Lead a team of Operations engineer to assist and provide trouble-shooting help with ServiceNow issues within ITSM applications
Lead a team of ServiceNow Testers to exercise manual/ATF testing for new solution or defects
Work closely with the RTE (Release Train Engineer)/Scrum Master to drive release agility
Participate in Daily scrum calls and other Sprint planning exercise

Skills:

• IT Service Management
• ServiceNow

Education