You Lead the Way

We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong

Join Team Amex and let's lead the way together

Focus:

Operation Support of enterprise databases ensuring high availability through proactive monitoring, health checks, and self-healing

Resolving incidents under Incident Management, Root Cause Analysis through problem management, automate routine tasks, improve monitoring & alerting and perform changes under Change Management

The individual will be required to collaborate with numerous partners including Amex application teams, infrastructure support teams and various product and support vendors

Organizational Context:

Member of a data base management or database support team reporting to a Senior Engineering Manager, Engineering Director, or Director of Technical Delivery

How will you make an impact in this role?

We are looking for a highly motivated Data Engineer (DBA) with good understanding and experience in maintaining the health and availability of our production Couchbase, Cassandra, Mongo and/or DB2 LUW databases

In this position, you will be joining our global technology’s Database Operations team in American Express, Bangalore, India

Proactively prevent business impacts and disruptions related to database failures

Participate in technology bridge calls to circumvent unplanned business disruptions

Assist with upgrades and/or migrations as requested by database engineering, database development, database infrastructure and application partner teams

Assist in Disaster Recovery testing

Knowledge of ITIL processes – Incident, Problem & Change Management

Provide technical direction and assistance to our contractors

Drive improvements within platforms

Look for opportunities for developing automation, Efficiency and Self Service

Qualifications:

7+ year experience with Couchbase, Cassandra and/or Mongo databases as a Database Administrator (DBA)

Experience with troubleshooting, performance enhancements, latency, capacity, and availability issues in a production support environment

Experience using Ansible, GitHub, Unix Shell Scripting, Python, Splunk, ELK or Grafana is a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being

That means we prioritize their physical, financial, and mental health through each stage of life

Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Key Skills