IBA Identification, Management and Deliverables:

Screening of potential IBA’s basis fitment and profile

Fulfilling of required criteria before profile is sent for enrollment

Discrepancy resolution with central support team

Daily connect with IBA’s recruited and update on KPI’s

Drive IBA Log in and Talk Time metrics

Lead and business generation per business plan shared

Dynamic allocation of data basis field requirements in co-ordination with central support team

Resolve all IBA system issues and queries with central team where required

Maintain IBA activation rates over targets rolled out

Ensure communication to IBA’s on disbursement and earnings

Motivate IBA’s to qualify for R&R ad grievance addressal

Real time co-ordination channel between Sales, IBA and Central support

Systems Understanding & Data Analysis

Understanding of CRM & lending system, Salesforce

com & Finnone is a must

Excellent working knowledge of MS Excel

Dialer understanding specifically in a decentralized telecalling environ

Tracking all important matrix of business on regular basis

Required Qualifications And Experience

Should have 1-2 year of Outbound Sales team management experience

Prior experience in a sales role in retail lending would be added advantage

Should have collaborative work style to engage with peers & colleagues across the company

Excellent Team Management & Interpersonal Skills

Exceptionally high motivational levels and need to be a self-starter

Key Skills