Manage the following Service Management activities:

Change Management

Incident Management

Service Level Management

Asset and Configuration Management

Financial Management

Capacity Management

Request Fulfillment

Analyze problematic situations and occurrences and implement solutions.

Build trust relations with Service Managers and act as a point of contact.

Making sure we deliver the service as per contractual agreements With passion, increase customer satisfaction.

Be innovative on how we can drive continuous service improvements.

Pro-Active, result driven and hands on improving efficiency and quality on ongoing basis.

Devoted to build up a strong collaboration with the GEO CSMs, and actively engage with them proactively to offload as much as possible the CSM Activities.

Support in driving standardization & getting all CSM processes ITIL aligned.

Responsible for all customer service agreements within the assigned business area of the functional service management performance of those agreements.

Shift Timing : 10 AM- 7 PM or 12 PM - 9 PM

Week off : Sat & Sun

Location: Gurgaon( work from office )

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Qualifications

Degree from a recognized university or equivalent preferred

.ITIL V3 or V4 certified. Experience Strong understanding

3 to 4 years of experience in IT Service Management.

Excellence in delivering IT serv