Job Name: Branch Sales Manager

Responsibilities:

• To facilitate acquisition of new current account customers in the branch
• Ensure Activation and value build-up in newly acquired current account customer portfolio / value enhancement from portfolio of customers assigned.
• Higher customer wallet share of float and focus on cross-sell of business need products & personal banking and investment products to portfolio customers
• Achievement of new acquisition value and number plan for retail current accounts for the branch. (responsibility on new acquisition plans/product mix etc. will be basis the acquisition model )

Job Name: Personal Banker - NRI

Responsibilities:

• Identify existing branch customers who meet Classic program criteria and flag them on the system to upgrade these customers under the program •
• Acquire new customers who meet product criteria and flag them on the system
• Regularly interact with the customer to build relationships and understand the profile
• Achieving MTD and YTD Revenue Targets
• Enhance the value/book size of the given portfolio

Job Name: Preferred Relationship Manager

Responsibilities:

• Responsible for including HNI customers into the Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size
• Liaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred portfolio
• Maintain the overall quality / hygiene parameters of the portfolio
• Cross selling products of the bank based on the customer need
• Advisory services to be offered based on the requirement in coordination with PBG
• Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Preferred Customer

Job Name: Imperia Relationship Manager

Responsibilities:

• Responsible for including HNI customers into the Imperia programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products
• Regular interaction with the customer to build rapport to understand and update the profile
• Acquisition of new customers who meet product criteria
• Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia Customer
• Promoting all direct banking channels and ensuring that the customer is utilizing the same

Job Name: Current Account Relationship Manager

Responsibilities:

• Understand customers business profile / requirements and fulfil needs via products/services such as Trade Finance / Forex, Cash Management Services, POS Machines / Payment gateway solutions, doorstep banking, Loans, Life / General Insurance etc.
• Maintaining portfolio health i.e. Account activation & balance maintenance
• Ensure action on central triggers / customer service initiatives
• Help customer with appropriate products to fulfil family and business banking needs, including those of Group Firms, and thereby maximize relationship value

Job Name: Customer Experience Executive

Responsibilities:

• To provide best in class banking services to our customers.
• Providing prompt solution to customer queries/resolution of customer issues within prescribed TAT
• Migrating customer requests to various direct banking channels of our bank
• Educating customers for using Payment options of our bank
• Ensure satisfactory audit in Welcome desk area of the branch.
• Assisting the branch in meeting their sales target

Job Name: Customer Care Executive

Responsibilities:

• Actively participate in Branch operations and sales equally to ensure Branch sales target are met.
• Ensure TAT for transaction and volume of entries that may vary depending on branch size.
• Cross selling & Up-selling of banking and third party products at Teller desk to help with lead generation in the branch.
• Database Calling to customers while ensuring maximum knowledge sharing and understanding/recording the grievances with goal of providing solution to ensure customer delight.
• Ensuring compliance of Banking norms for all day-to-day activities and transaction as per the laid down Bank process

Desired candidate profile

• Any Graduate / Post Graduate
• Sales and Influencing Skills
• Banking Product & Process Knowledge
• Knowledge of Competition & Current trends in financial Industry
• Excellent communication skills
• Freshers can also apply