about the role

Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on business operations.

Responsible for implementing all IP configuration changes on the Customer network and incidents if agreed.

Manage customer network integration and provide expertise to implement hybrid and customized networks for the company.

To deliver outstanding customer experience via on-time, right first time implementation of customer RFCs.

Maintain a high quality of output and ensure completion of tasks to a target of zero errors.

Participate in Low Level Design calls with Technical Design Consultants and propose changes for Network Design Implementation and Integration.

Knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation).

Knowledge of New Technologies ISE, PRIME, DNA-C.

Participate in Technical escalation management.

Lead/drive Technical SPOC for L1-L2 teams, Escalation point of contact for the internal level 1 and 2 support team.

Perform Quarterly/Half yearly technical audit for the designated customer network.

Manage level3 incidents and lead technical discussions with customer and internal stakeholders.

Deliver customer specific or new technology trainings to the team/cross functional teams.

Documentation of change performed in customer network.

Perform weekly/monthly security audits

Build final config and perform SAT/CAT for customers.

Level-3 entity for chronic incidents and major escalations.

Participate in monthly customer meetings coordinated by the CSM as extended team.

Support 24*7 and also support Out of office hours change requests / Planned Works from internal external customers .

Compliance of Orange process and Support in Databases and tool updating during BAU and migration Projects .

Managing communicating change based on creative / innovative thinking driven by changing customer / business requirements.

Ability to work under pressure, dealing with multiple tasks.

Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions.

Relevant Experience

Min. 8-12 years experience in core enterprise network and MPLS VPN.

CCNA, CCNP, CCIE, JNCIA, SD-WAN, Riverbed, Cisco Wireless LAN

Minimum 8 to 12 years of experience.

Area of expertise:

Cisco Juniper routing switching, Nexus, Wireless LAN

Data Center Technology: ACI, DNA-C (SDA)

SD-WAN Cisco Viptela, Cisco Meraki, Fortinet, Versa, Prisma

Core experience implementing network (MLAN, WLAN, Riverbed, MPLS VPN, QOS, Routing Protocols, SDWAN).

Basic knowledge Ansible/Python Scripting, Linux will be preferred.

Good knowledge of industry standards and compliance requirements.

Global Delivery Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.