job description

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Responsibilities

• Work with Clients, Functional and Technical teams to drive effective management of the application
• Ability to lead a team of consultants and deliver to the client
• Support and Manage System testing, as well as supporting the customer through User Acceptance Testing and Post Production phase.
• Innovate ways to automate repetitive processes
• Think creatively to solve the user problem with holistic and simple solution
• Manage individual project priorities, deadlines and deliverables.
• Ensure compliance with the documented processes and procedures throughout the life cycle
• Create SOP documentation and update them to Implement best practices, standards and procedures including quality and delivery methodologies

Must have Skills and Qualifications

• Extensive experience (8-12 years) with ServiceNow ITOM modules, including CMDB. Discovery, Service Mapping, Event Management, and Orchestration.
• Strong proficiency in ServiceNow scripting (JavaScript)
• Demonstrated ability to lead complex ITOM projects from conception to completion, delivering measurable business value.
• CIS-Discovery and(or) CIS-Event Management certification preferred
• Excellent verbal, written and interpersonal communication skills.
• Ability to lead a team of consultants and take end-to-end ownership of project implementation tasks.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.

Nice to Have skills

• Agile methodologies
• Scrum framework

Process Development and Improvement

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .