Customer Support/Onboarding and Customer Success responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share
• Develop a trusted advisor relationship with key accounts, customer stakeholders
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Be responsible for customer onboarding, account management, product adoption, account growth and account success
• Increase Customer Satisfaction and minimize Churn, by Emails and Calls to resolve challenges they are facing with respect to our product, also sharing inputs to use the product.
• Develop and maintain and grow customer relationships with the customers.
• Maintain up-to-date knowledge of ProProfs products, features and processes
• Provide answers to (technical/non technical) questions
• Shall be involved in end to end support of various SAAS products to medium - large organizations
• Responsible for keeping current clients delighted and delivering exceptional client service on a day-to-day basis
• Work within the SLAs and strict timelines
• Spearhead the growth & adoption of ProProfs, and to be an evangelist for ProProfs

Work Timings: US timings (East Coast, Central, and West Coast)

5:30 pm to 02:30 am IST

Location: Noida - Hybrid (3 days a week from office)

NOTE: ONLY MALE CANDIDATE CAN APPLY