Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Activeparticipation in Accenture's well-being support program, designed specifically for the Trust & Safetycommunity, provides valuable skills to promote individual and collective well-being.
What are we looking for?
As a Subject Matter Expert in Content Moderation,

You will be responsible for overseeing and executing content moderation processes across various platforms

Have a keen eye for detail, excellent judgment, and a deep understanding of online content trends and potential risks

You will be instrumental in fostering a positive and inclusive online community by promptly and effectively moderating user-generated content.

Review content- user profiles/ videos/ texts/ images, Investigate and apply client policies, escalate and/or resolve the issue that is reported by users or flagged by the system

Have in depth process knowledge and assist team membersNote- The reported content could be sensitive or of graphic natureYour role requires following responsibilities –Review Content

Review, classify and/or remove content according to client guidelines, using specific tools and channels

Understand and remain updated on changing client policies and guidelines

Stay up to date with any changes on policies/process

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team People Development:

Participate in continuous training programs and workgroup discussions for optimal development in the role for self and team

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Engage in the well being activities for self and team Process Improvement:

Continuously assess and optimize workflows to increase efficiency and accuracy

Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the processReporting and Analysis:

Prepare regular reports, including key metrics and trends.

Analyze data to identify patterns and potential areas of improvement
Roles and Responsibilities: The following skills are required to perform this role-

Strong coping, emotional resilience, and stress-management skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong knowledge of content policies, community guidelines, and online safety practices

Excellent analytical and decision-making skills, with the ability to maintain objectivity and consistency

Exceptional understanding of current internet trends and digital culture.

Outstanding communication skills, both written and verbal

Strong organizational skills with the ability to multitask and prioritize effectively

 
Qualifications 
Any Graduation

Key Skills

Skills highlighted with ‘‘ are preferred keyskills