As a Boomi Support Technical Lead, having 6-10 years of experience, you will play a crucial role in assisting customers in resolving technical issues related to the Boomi integration platform. You will be responsible for managing the team involved in diagnosing and resolving problems, providing guidance on best practices, and ensuring a positive customer experience.

Basic Qualifications:

Bachelor's degree in Computer Science, Information Systems, or a related field.

6-12 years of experience as a Lead in handling and supporting integration projects in Boomi or related technology

Self-starter, with strong analytical, problem-solving, communication and articulation skills

Excellent client communication skills, Ability to understand customer problem and technical challenges

Proven onsite and offshore coordination skills

Proven experience leading and managing a team of support engineers across shift

Strong leadership skills and the ability to motivate and manage teams

Ability to adapt to new technologies/tools

Must be adept in understanding complex functional and technical requirements

Technical Skills:

Strong hands-on experience in supporting integration technologies such as REST APIs, SOAP, HTTP and related protocols.

Solid technical capability in Cloud Integration, API integration or any cloud development experience (AWS, Azure, or Google Cloud) and integration services.

Prior experience in technical support or a similar role, preferably with expertise in integration platforms.

Familiarity with Boomi or similar integration tools or strong knowledge in Java/ APIs.

Solid understanding of integration concepts, RESTful APIs, web services, and XML/JSON data formats.

Experience working with databases

Strong analytical and problem-solving skills

Relevant certifications in Boomi or integration technologies are a plus

Roles and Responsibilities:

Technical Support: Lead the maintenance of integration applications, Provide prompt and effective technical support to customers experiencing issues with the Boomi integration platform

Issue Resolution: Diagnose and troubleshoot customer-reported issues, ensuring timely and accurate resolution.

Customer Communication: Maintain clear and concise communication with customers, keeping them informed about the status of their support tickets and providing updates on issue resolution progress. Manage client from offshore, co-ordinate with onsite and offshore teams

Knowledge Sharing: Contribute to the knowledge base by documenting common issues, solutions, and best practices to facilitate efficient problem resolution

Collaboration: Work closely with cross-functional teams, including development and other stakeholders to escalate and resolve complex issues. Need to understand integration requirements and provide technical solutions

Continuous Improvement: Proactively identify areas for improvement in processes, tools, and documentation to enhance overall customer support effectiveness

Mentor and guide junior integration tea