job description

Wipro is searching for a Fraud Analyst to support our clients ecommerce business operations. Interested candidates should have previous experience in a high-volume production environment conducting investigations, possess excellent analytical skills, and pay great attention to detail.

The position is based in INDIA. The position has shift requirement with rotational week offs. This is a full-time opportunity.

Experince: 4-5 Yrs.

Roles and Responsibilities

• Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
• Investigate transaction/user accounts for any policy violations
• Utilize multiple systems/windows to gather data
• Update incident status and accurately notate accounts/transactions
• Manage customer Rewards account status and security
• Route escalations to defined points of contact
• Refunding of credit cards and other payment instruments
• Cancel suspected fraud orders and flag known criminal devices to prevent use
• Be able to work in shift (early/late-night shift, any 5 days in a week

Skill Requirements

• Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
• Knowledge of ATO, Chargebacks,FraudIndicators
• Quality Black Belt from eCommercefraudmanagement businesses.
• worked on Accertify tools.
• Ability to navigate multiple computer screens with multiple systems/windows
• Ability to communicate effectively both written and verbally
• High school diploma or equivalent
• One-year previous experience in the fraud or analysis industry
• Fluent English read/write skill is required

Analytics(Fraud)