SITEL MUMBAI IS HIRING FOR FINANCIAL TRANSACTION US PROCESS

SITELExperience 0 to 0 years

Mumbai | 16th February - 18th February, 10.30 AM - 8.00 PM
Posted On: 16-02-24

JOB DESCRIPTION

Foundever Mumbai is Hiring for financial transaction US Process (Work from Office Job )

Primary language should be known is English and secondary languages required are

English Hindi-Punjabi

English Hindi Bengali

English Hindi Tamil

English Hindi Malyalam

English Hindi- Urdu

Job Summary for Money Transaction International Process:

1.
24*7 Shifts(5days working with any 2 week offs)

2.
This position is responsible for servicing all first tier consumer/agent contacts addressing a variety of information and transaction assistance for all Money Transactions wire transfer and Money Order products or services including new products that may be added in the future

3.
This position must ensure compliance to all the transaction, processes and procedures while maintaining department performance standards.

Primary Responsibility:

1.
Process transaction assistance, issue resolution, and address informational inquires including but not limited to transaction status, agent location look up, fee and FX quotes, rewards look up, transaction staging, consumer validation and for on-line transactions, refunds, amends, document consumer fraud and prevented consumer fraud, transaction history requests per required documentation method, escalated as required (e.g.
consumer complaints, Express Pay errors, high dollar verifications, fraud prevention holds.

2.
Stay up-to date on all process changes through daily content review, up-training, skill check and supervisor coaching.

Qualification:

1.
Education-Minimum Required: High School or equivalent.

2.
Experience- Minimum Required: 6 months - 3 years customer service experience, preferably in a call center environment.

Skills- Minimum Required:

1.
Excellent Spoken English Communication skills.

2.
Exceptional time management, oral and written communication, decision-making/problem-solving skills.

3.
Ability to adapt to changing work environment.

4.
Working knowledge of basic PC operations.

5.
Ability to provide exceptional service and defuse escalated issue.

6.
Salary 20+ In hand

Interested candidates, please Walk in with your updated resume to our office

Venue:

Sitel India Ltd, 5th Floor, B wing, Boomerang, Chandiwali,Sakinaka Andheri East, Mumbai-72

For more details contact:

HR RAMESH PAL: 7303443025

Refer your friends too!!

Kindly bring your updated resume & documents.

1 - Pan Card, Adhar Card, Educations Proof

Refer your Friends too !!

Note- There is No Hidden Charges Or Fees

Role:Customer Retention - Voice / Blended

Salary: 50,000-3 Lacs P.A.

Industry:BPO / Call Centre

Department:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent