Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management
Good to have skills :Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification :Bachelor Degree
Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.
Roles & Responsibilities:

Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.

Maintain exceptional communication skills to keep our world-class systems running.

Collaborate with cross-functional teams to ensure timely resolution of client issues.

Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:

Must To Have Skills:Service Desk Management.

Good To Have Skills - Service Desk Voice Support ; awareness of retail and Point of sale (POS) system troubleshooting.

Strong understanding of client issue resolution based on deep product knowledge.

Exceptional communication skills.

Collaboration with cross-functional teams.

Innovative approaches to service desk management and voice support.
Additional Information:

The candidate should have 0-2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

 
Qualifications 
Bachelor Degree

Key Skills

Skills highlighted with ‘‘ are preferred keyskills