We empower clients with world-class technology products, services, and solutions. Our Purpose. Our Vision. Our Values. Hexawarians wake up every day with a singular purpose: to create smiles through great people and technology. Our collective mission is about more than the bottom line: it’sabout the impact we have in the world and the ...
ServiceNow Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, drive automation across IT services & respective technical processes etc.
job description
:
Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance
Managing several key/strategic projects at any given point in time preferably for ITSM
Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction
Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
Maintaining strong business communication, presentation and conflict management
Maintaining and delivering quality metrics, burn down charts, progress and status reporting
Managing relationships & status reporting within the organization, with clients & applicable third parties
Managing internal and external dependencies for the projects
Create and track a plan to deliver the Project goals, including the technical implementation plan
Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables
Scope (requirements)/ backlog management, quality management and risks and issues management
Create & manage end-to-end program plans
Accountable for end-to-end delivery of overall project
Accountable & lead to deliver agreed solutions with agreed quality
Desired Skills/Requirements:
Graduate (minimum), MBA (IT/Operations) is preferred
14-18 years of minimum project management experience in IT
ITIL or ITSM certifications preferred. PMP certification is desirable
Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred)
Detail-oriented
Thrives in collaborative environment
Strong oral and written communication skills with the ability to communicate technical information in non-technical language
Ability to work with all levels of client and internal resources
Ability to organize, delegate, and leverage resources to accomplish objectives
Supervisory skills and the ability to leverage support from other parts of the organization
Customer-focused mindset
Strong customer service orientation
Passion for analyzing problems, designing creative solutions
Comfortable with and effective use of MS Office applications specially MS Project (proficiency expected)
Close attention to detail and accuracy
Deadline driven and result oriented
Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizationa
