Customer Relationship Manager

ICICI Lombard

Kamareddy | 28 December - 30 December , 11.00 AM - 5.00 PM
Posted On: 30-12-23

Job description *Don't be nervous, you have great potential for this position Apply now* HR Contact Details- Ishita Mehta- 8655781885 General Description of the Job The job involves 1.
Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call 2.
Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs 3.
Understanding multiple products and processes 4.
Influencing customers to buy or retain product or service by following a prepared script to give product reference information Role & Responsibilities 1.
Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request. 2.
Provide/take relevant information and update the system. 3.
Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency . 4.
Ability to understand and handle irate customers Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications 5.
Ability to achieve stretched targets and able to manage the organization standard . 6.
Maintain Superior quality service by following organization standards. Education Requirements/ Skills 1.
Any Graduate (Full Time or Part Time) 2.
0-3 years or relevant experience of domestic/international BPO 3.
Strong interpersonal, problem-solving skills and verbal and written communication skills 4.
Strong computer knowledge and technical skills Perks and benefits 1.
Company payroll job 2.
5 days working 3.
2 week offs 4.
Free insurance Contact: Prerna Rawat-7715982244/Anuradha Menon-9653640868 Add: 13th Floor ICICI Lombard General Insurance Pvt Ltd, Vishwaroop IT park, Opposite Vashi railway station, next to Raghu Leela mall Vashi Navi Mumbai- 400706