Job Title: Quality Auditor/Analyst

Reporting to: Line Supervisor

Work mode: - Work from office (B4/5, E-solution Building, behind Indiabulls building, Sector 63, Noida), 6 days working.

Salary budget: - 2.40 LPA to 3.12 LPA per Annum

Training Period: - 2 weeks of online training followed by On-the-Job- Training (OJT) and post successful completion of OJT client will conduct the Certification assessment.

Job Role: -

Audit ticket, Voice logs, Chat/email as per SOP

Attend Weekly Calibration session.

Report Red alert transactions

Highlight improvement areas for process and policy based on audits done

Desired attributes: -

• Understanding of quality methods and tools (score calculations, parameters ratings, etc.)
• Customer service oriented. Should have prior knowledge of customer care processes and techniques
• Excellent coaching skills
• Good in MS Office Excel, Word, and PowerPoint
• Proficient in Hindi & English
• Keen eye for detail
• Should be a good team player
• Must possess great interpersonal skills to interact with different teams within the organization
• Strong written and verbal communication skills in Hindi & English
• Good aptitude skills- reasoning and logic
• Should have good aptitude for fact finding

Eligibility Criteria - Check if you are eligible: -

• Graduate or diploma holder
• Minimum 2 years of work experience in contact centre as a Quality Auditor
• Worked for E-commerce, Telecom, Banking, Fin-Tech, Food-Tech or Edu-Tech customer service centre in last 6 months.
• Understand the importance of Feedback and Coaching in a customer service environment
• Have knowledge of V-lookup, H-lookup, Pivot, Sumif, Countif & other basic Excel Formulae
• Have knowledge of Power-point and Ms-Word. Have done elementary MS-office course in the past
• Understand terms like Audit the auditor, Repeatability & Reproducibility, Evaluation, Quality Audits, Sampling, Rebuttal management, Calibration etc.

Language: -

Hindi - Read, write & speak - mandate

English - Read, write & speak - mandate

It will be an advantage (desirable)

If a multilingual speaker fluent in any of the following language - HINDI, MARATHI, TAMIL, MALAYALAM, TELUGU, PUNJABI, BENGALI

Our Interview / Selection process

Step 1: MS-Excel skill assessment & Aptitude test

Step 2: Job Discussion with Team leader

Client Interview & finalization

About Us

TransMon is a Quality Monitoring Software that is helping Customer Centric organizations in improving their customer experience. TransMon is an AI & BI Enabled Transaction Quality Monitoring organization.

Website TransMonqa.com