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Walk In Drive | Grievance Associate | Gurgaon
Gurugram | 9th February , 11.00 AM - 5.00 PMPosted On: 07-02-24
Job description Role & responsibilities Resolving and ensuring the daily grievances on various sources to ensure the customer is timely updated and informed about the process. Handling end to end customer grievances. Giving customers appropriate & timely resolution. Interdepartmental coordination & alignment Ensuring Customer Satisfaction Preferred candidate profile Good verbal/ written communication skills 1-2 years of work experience Prior experience in grievance handling Experience in a cross-functional and multi-cultural environment Previous experience in customer handling role Knowledge of Basic excel skills Interested candidates can WhatsApp at 9311243494 Role: Customer Success Associate Industry Type: BPO / Call Centre Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success
Address: SAS Building, Tower C, Floor 5th, CH Baktawar Singh Road, Medicity, I Sector 38, Gurugram, Haryana 122001