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Walk-In For Technical Fresher- Jr. <br>Engineer- Saturday (20-Apr-24)
Posted On: 19-04-24
Job description Walk In Date: 20th April'24 Timings: 11:00 AM - 03:00 PM Address: PC Solutions Pvt. A-72/73, FIEE Complex Okhla Phase-II, New Delhi- 110020 Contact @: Sakshi.goyal@e-pspl.com (9354910366) / rashmi.baluni@e-pspl.com (9205994720) / dipanshu.gupta@e-pspl.com (9873347320) Website: www.e-pspl.com Profiles: Technical (Jr. Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident Role: IT Support - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support
Ltd.
Engineer)
Diploma
If Resolution is not possible, escalate per the escalation procedures.
PC Solutions Pvt. <br>Ltd. <br>A-72/73, FIEE Complex Okhla Phase-II, New Delhi- 110020 (View on map)
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