Webs Optimization Software Solutions seeks a passionate and driven Customer Support Executive to join our dynamic team and help fuel our growth!
About our Software (Callyzer): Callyzer is call monitoring and lead management software which is help the business to monitor there sales team and marketing team like how many calls has been done by the team like number of incoming, outgoing, missed call, rejected etc.
Position: Jr. Customer Support Executive Location: Ahmadabad, Gujarat (Monday to Saturday, 10am to 7pm) Experience Required: 0 years to 1 year Work Mode: In-office
Key Responsibilities
Customer Interaction
Respond promptly to customer inquiries via email, phone, chat, or social media.
Provide accurate information about products, services, and company policies.
Problem Resolution
Identify customer issues and investigate thoroughly to offer effective solutions.
Escalate complex issues to appropriate teams and ensure timely follow-ups.
Customer Satisfaction
Build positive relationships with customers by being empathetic, patient, and professional.
Actively seek feedback to improve service and enhance customer experience.
Technical Support
Assist customers in troubleshooting technical problems or guide them in using products and services effectively.
Documentation
Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
Prepare reports on customer feedback and recurring issues to help improve processes.
Collaboration
Work closely with sales, product, and technical teams to resolve customer concerns efficiently.
Required Skills and Qualifications
Excellent verbal and written communication skills.
Strong problem-solving skills with the ability to think on your feet.
Empathy, patience, and the ability to remain calm under pressure.
Strong multitasking and organizational skills.
A customer-first attitude with a passion for providing outstanding service.
Why to join our team?
Cell phone reimbursement
Health insurance
Paid Leave policy
Engagement Activities every month
Positive Atmosphere and Culture combined with Personal Growth
Job Satisfaction and stability with a suitable policy
